General Terms and Conditions - [White Rose] Atelier

First: Order Receipt and Details

1. Work on the design commences only after a final agreement is reached regarding the fabric type, style, embroidery or accessories, and after the fabrics (if provided by the client) have been handed over to the atelier.

2. Any changes to the design after work has begun (especially after the cutting stage) may incur additional fees or cause a delay in the delivery date, as determined by the management.

Second: Payment Policy

1. Deposit / Down Payment: A payment equivalent to the cost of the fabrics is required as a non-refundable deposit from the total invoice amount to confirm the order and purchase materials. The remaining balance must be paid before receiving the finished piece.

2. Pricing: The prices mentioned in the invoice are subject to change if the client requests additions or substantial modifications not included in the original invoice.

Third: Sizing and Alterations Policy

1. Measurements: The client bears full responsibility for the accuracy of the measurements she provides. If measurements are taken at White Rose, we exert our utmost effort to ensure accuracy.

2. Alterations: The client has the right to request minor alterations (e.g., a simple adjustment to the sleeve or length) within a period not exceeding 3 days from the date of the fitting (first fitting) or from the date of receiving the garment.

3. Final Garment: Once the garment is completed and handed over to the client, the product is considered finally accepted. The atelier is not responsible for any change in the client's measurements (weight gain or loss) after delivery.

Fourth: Delivery Date

1. The atelier strives to adhere to the agreed delivery date, understanding that this date is an "estimated date" and may be affected by circumstances beyond control (e.g., power outages, delay in material arrival, or high volume of orders). In case of delay, the client will be informed immediately.

Fifth: Cancellation, Exchange, and Return Policy

1. Cancellation: The client has the right to cancel the order within 24 hours of paying the deposit, receiving a full refund. After this period, the deposit is considered non-refundable as it has been utilized for purchasing materials and reserving tailoring time.

2. Exchange and Return: Due to the made-to-measure nature of the products, they cannot be exchanged or returned except in the case of a clear manufacturing error on the part of the atelier (e.g., a cutting or sewing mistake, not an error in style selection). In such a case, the atelier is committed to correcting the error at no additional cost.

Sixth: Garment Care

1. We advise handling handcrafted garments with care. Dry cleaning (light steam ironing) or hand washing in cold water is recommended, depending on the fabric type.

2. The atelier is not responsible for damage to the garment resulting from misuse or incorrect washing.

Seventh: Communication and Dispute Resolution

1. In case of any inquiries or issues, we kindly ask you to contact us immediately and directly at the following number: 0503962097 to reach a mutually satisfactory solution.

We always welcome you and are pleased to serve you.